TY  - BOOK
TI  - Managing services: marketing, operations, and human resources
SN  - 0135615720
AV  - HD9980.5 .M34 1992
PY  - 1992///
CY  - Englewood
PB  - Prentice Hall
KW  - Service industries--Management
N1  - Includes bibliographical references and index
ER  -