TY  - BOOK
AU  - Goetsch,David L..
TI  - Quality management: introduction to total quality management for production, processing, and services
SN  - 0131189298
AV  - HD62.15 .G64 2006
PY  - 2006///
CY  - Upper Saddle River, NJ
PB  - Pearson Prentice Hall
KW  - Total quality management
ER  -