TY - BOOK AU - Gryna,Frank M.. TI - Juran's quality planning and analysis: for enterprise quality T2 - McGraw-Hill series in industrial engineering and management science SN - 0071254218 AV - TS156 .G79 2007 PY - 2007/// CY - Boston PB - McGraw-Hill, c2007 KW - Kalite kontrol KW - Quality control N1 - "Earlier editions of this book were written by J. M. Juran."; Includes bibliographical references and indexes; Introduction: A Roadmap for Change Part I: Foundation 1. Basic Concepts 2. Companywide Assessment of Quality 3. Quality Improvement and Cost Reduction 4. Operational Quality Planning and Sales Income 5. Quality Control Part II: Managerial Concepts 6. Process Management 7. Organization for Quality 8. Strategic Quality Management 9. Developing a Quality Culture Part III: Functional Applications 10. Understanding Customer Needs 11. Designing for Quality 12. Supply Chain Management 13. Operations-Manufacturing Sector 14. Operations-Service Sector 15. Inspection, Test, and Measurement 16. Quality Assurance Audits Part IV: Statistical Techniques 17. Basic Concepts of Statistics and Probability 18. Statistical Tools for Analyzing Data 19. Statistical Tools for Designing for Quality 20. Statistical Process Control Appendix I: Supplementary Problems Using Minitab Appendix II: Study Guide Examples Appendix III: Tables ER -