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Yeni altın standardı : efsanevi bir müşteri deneyimi yaratmak için 5 liderlik ilkesi : The Ritz-Carlton Hotel Company'nin izniyle/

Michelli, Joseph A..

Yeni altın standardı : efsanevi bir müşteri deneyimi yaratmak için 5 liderlik ilkesi : The Ritz-Carlton Hotel Company'nin izniyle/ Joseph A. Michelli ; Joseph A. Michelli; çeviren İlker Gülfidan. - 287 sayfa - Optimist yayın ; no. 159. . - Optimist yayın ; no. 159. .

Özgün eser adı: The new gold standart.

ISBN: 9789944186919

Subjects--Topical Terms:
Ritz-Carlton Otelleri (Firma)--Yönetim--Örnek olaylar.
Liderlik.
İşletme kültürü.
Müşteri hizmetleri.
İşletme başarısı.
Toplam kalite yönetimi.

LC Class. No.: HD57.7 / .M53 2008

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