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Sivil havacılık sektöründeki hizmet yeniliklerinin algılanan hizmet kalitesi ve yolcu memnuniyetine etkileri/

Demir, Ümmühan.

Sivil havacılık sektöründeki hizmet yeniliklerinin algılanan hizmet kalitesi ve yolcu memnuniyetine etkileri/ Ümmühan Demir ; Ümmühan Demir; danışman Atıl Taşer. - XIII, 150 sayfa ; 30 cm.+ 1 CD-ROM - Ref. No: 10310613 . - Ref. No: 10310613 .

Kaynakça var. İngilizce Eser Adı: The impacts of service innovations in civil aviation sector on percieved service quality on passenger delight.

Tez (Yüksek Lisans) -- Bilecik Şeyh Edebali Üniversitesi Sosyal Bilimler Enstitüsü İşletme Anabilim Dalı, Bilecik, .

Subjects--Topical Terms:
Hizmetler.
Hizmet kalitesi.
Hizmet kalite algısı.
Halimanı hizmetleri.
Yolcu memnuniyeti.
Sivil havacılık.
Service quality--Turkey.
Service innovations.
Airport services.
Passencer Satisfaction.
civil Aviation.

LC Class. No.: Tez / 556

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