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Emsalsiz : müşteri deneyimleri yaratmak/

Özkent, Bora.

Emsalsiz : müşteri deneyimleri yaratmak/ Bora Özkent ; Bora Özkent. - 195 sayfa ; 21 cm. - İş ve Yönetim serisi ; 50. . - İş ve Yönetim serisi ; 50. .

Kaynakça var.

ISBN: 9786055286033

Subjects--Topical Terms:
Müşteri Hizmetleri.
Müşteri İlişkiler--Yönetim.
Tüketici Memnuniyeti.

LC Class. No.: HF5415.5 / .O95 2012

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