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Müşteri hizmetlerinde kalite/

Martin, William B..

Müşteri hizmetlerinde kalite/ William B. Martin ; William B. Martin. - 103 sayfa ; 21 cm. - Etkin yönetim dizisi ; 09 . - Etkin yönetim dizisi ; 09 .

Özgün adı : Quality customer service.

ISBN: 9757805815

Subjects--Topical Terms:
Müşteri hizmetleri.
Müşteri ilişkileri.
Customer service.
Customer relations.

LC Class. No.: HF5415 / .M37 1997

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